Privacy policy

1. Who we are

The data controller is Playscapes Scotland Ltd, registered in Scotland.

• Address: 116 Riverside Road, Kirkfieldbank, Lanark ML11 9JS
• Email: enquiries@playscot.co.uk
• Phone: 01555 478651

If you need our company registration number or VAT number for procurement, please ask — we can provide them on request.

2. What information we collect

We only collect what we need for the purposes below.

2.1 Information you give us

When you email us or use our contact form, we may process:

• Name and contact details (email, phone)
• Organisation and role (if you choose to tell us)
• The content of your message and anything you attach or describe about a project or site

2.2 Information collected automatically

When you browse our website, standard server and security processes may process technical data such as IP address, browser type, date/time of access and pages requested. We use this where necessary to deliver the site securely and to understand aggregate use. See our cookie policy for cookies and similar technologies.

3. Why we use your information (lawful bases)

We process personal data on one or more of these grounds:

• Legitimate interests — to respond to enquiries, manage our business, improve the website, keep records of commercial discussions, and protect against fraud or abuse (balanced against your rights).
• Contract — if you are or become a client, supplier or partner, to take steps at your request or perform a contract.
• Legal obligation — where the law requires us to retain or disclose certain records (for example tax or health and safety).
• Consent — where we ask for it clearly (for example, if we introduce optional marketing emails or non-essential cookies). You can withdraw consent at any time.

4. How long we keep information

We keep enquiry and correspondence data for as long as needed to handle your request and for a reasonable period afterwards for follow-up, dispute resolution and business records — typically up to seven years for matters that relate to contracts or finance, and shorter periods for general enquiries that do not lead to a contract, unless a longer period is justified or required by law.

5. Who we share information with

We do not sell your personal data. We may share it with:

• Service providers who help us run the business (for example IT hosting, email, or professional advisers), under contracts that require them to protect your data and use it only for our instructions.
• Authorities where we are required to by law or to protect rights, safety or security.

Some providers may process data outside the UK. Where that happens, we ensure appropriate safeguards (such as the UK’s approved transfer mechanisms) are in place where required.

6. Your rights

Under UK data protection law you may have the right to:

• Access a copy of your personal data
• Rectify inaccurate data
• Erase data in certain circumstances
• Restrict or object to certain processing
• Data portability for data you provided, where processing is automated and based on consent or contract
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) — we would welcome the chance to resolve concerns first.

To exercise your rights, contact us at enquiries@playscot.co.uk. We may need to verify your identity before responding.

7. Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we encourage you not to send unnecessary sensitive information by email unless appropriately protected.

8. Children

Our website is aimed at organisations and adults enquiring about projects. If you believe we have inadvertently collected information about a child, please contact us and we will delete it where appropriate.

9. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. For significant changes, we may also post a notice on the website.

10. Related documents

• Cookie policy
• Website terms of use
• Contact us